For enquiries relating to your application: In the first instance, please send us an email to: enquiries@pay-cleanairzone.uk
BACKGROUND:
This agreement applies between you, the User of this Website, and www.pay-cleanairzone.uk, the owner of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer, and our acceptance of that offer is deemed to occur when we send you a confirmation email indicating that your order has been accepted.
Use of this Web Site
By accessing the website pay-cleanairzone.uk you are agreeing to be bound by these terms of service, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
Use Licence
Permission is granted to temporarily download one copy of the materials (information or software) on this website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:
Copy the materials.
Use the materials for any commercial purpose, or for any public display (commercial or non-commercial).
Attempt to decompile or reverse engineer any software contained on this website.
Remove any copyright or other proprietary notations from the materials.
Transfer the materials to another person or “mirror” the materials on any other server.
This licence shall automatically terminate if you violate any of this restriction. Upon terminating your viewing of these materials, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Disclaimer
The material in this website is provided on an ‘as is’ basis. pay-cleanairzone.uk makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, pay-cleanairzone.uk does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
Our service is not connected to or affiliated with the official UK government
website (https://www.gov.uk/clean-air-zones)
or any authority responsible for administering or regulating the Clean AirZone (CAZ) charge.
By proceeding with an online application, you acknowledge and agree to our Terms and Conditions.
We are a third-party service provider, SKM Group Ltd, offering support and added
convenience in the application and payment process for driving in a Clean Air Zone.
A service fee is charged for our assistance, which includes administrative
handling, instant email confirmation, and 24/7 online customer support.
For your peace of mind, our service provides additional value beyond the
official process. If you make a mistake — such as entering
the wrong vehicle registration number, travel date, or location — we will
cover any Clean Air Zone fine on your behalf. If you prepay
but later decide not to travel, or change your mind after entering the zone,
we will refund the full amount, including any charges we have already
paid on your behalf. We check your vehicle for compliance
with Clean Air Zone requirements and will not charge for any vehicles
that are exempt. We comply with the Data Protection Act, and all personal
information you provide will be used solely for processing your Clean Air Zone application.
You will be required to submit your personal details in order to
receive a payment confirmation. Please carefully review our Terms and Conditions and Privacy Policy
before proceeding.
Limitations
In no event shall pay-cleanairzone.uk or its suppliers be liable for any damages (including, without limitation, Clean Air Zone fines incurred for incorrect vehicle and travel days, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on this website, even if pay-cleanairzone.uk or a pay-cleanairzone.uk authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Accuracy of materials
The materials appearing on pay-cleanairzone.uk could include technical, typographical, or photographic errors. pay-cleanairzone.uk does not warrant that any of the materials on its website are accurate, complete, or current. pay-cleanairzone.uk may make changes to the materials contained on its website at any time without notice. However, pay-cleanairzone.uk does not make any commitment to update the materials
Links
pay-cleanairzone.uk has not reviewed all the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by pay-cleanairzone.uk of the site. Use of any such linked website is at the user’s own risk.
Modifications
pay-cleanairzone.uk may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.
Governing Law
These Terms and Conditions are subject to English law and the exclusive jurisdiction of the English courts.
Governing Law
pay-cleanairzone.uk policy on personal information is outlined below.
We collect and use personal information lawfully and in accordance with the Data Protection Act 2018.
Clean Air Zones is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Clean Air Zones may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Controlling your personal information
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 2018. A small fee may be payable. We will respond to your request within 28 days of receipt of your request. If you would like a copy of the information held on you please get in touch enquiries@pay-cleanairzone.uk by email or 01227 219785.
You have the right to erasure, often referred to as the right to be forgotten allows you to request erasure of all personal data where there is no valid reason for us to keep it. You can request this by emailing enquiries@pay-cleanairzone.uk. We will respond to all requests within 28 days of receipt of your request. If you believe that any information we are holding on you is incorrect or incomplete, please email corrections.
Information placed on your computer.
We may store some information (commonly known as a “cookie”) on your computer when you look at our site. This information facilitates your use of our web site and ensures that you do not need to re-enter your details every time you visit it. Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Cookies Policy
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Cookies also provide us with information on site performance.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
This Cookie Policy explains how this Website (‘we’, ‘us’, and ‘our’) uses cookies and similar technologies to recognize you when you visit londonemissionscharges.online. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In some cases, we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by this website are called ‘first party cookies’. Cookies set by parties other than this website are called ‘third party cookies’. Third party cookies enable third party features or functionality to be provided on or through the Website (e.g., like advertising, interactive content, and analytics). The parties that set these third party cookies can recognize your computer both when it visits the Website in question and also when it visits certain other websites.
Why do we use cookies?
We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for this Website to operate, and we refer to these as ‘essential’ or ‘strictly necessary’ cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics, and other purposes. This is described in more detail below.
The specific types of first and third party cookies served through this Website and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):
How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
The Cookie Consent Manager can be found in the notification banner and on this Website. If you choose to reject cookies, you may still use this Website though your access to some functionality and areas of the Website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.
In addition, most advertising networks offer you a way to opt out of targeted advertising.
The specific types of first and third party cookies served through our Websites and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):
The refund policy for purchases made in the UK is outlined below.
Refund, Cancellation & Fulfilment Policy
At Clean Air Zone, we take pride in the quality of our services and strive to ensure our customers have the utmost satisfaction. As such, we offer a refund policy for services purchased in the UK.
Refund and cancellation requests must be made within 14 days of purchase.
If the service isn’t to your satisfaction, customers can apply for a full refund within 14 days.
For any questions relating to refunds, please contact Clean Air Zone Payment customer service.
Once a purchase has been made, we will fulfil your purchase the very same day.
Should you unfortunately receive a Penalty Charge Notice (PCN) due to an incorrect crossing date or a mistake on our end, please ensure to inform us within 14 days from the date on the PCN letter. You should include the PCN reference number and vehicle registration in your report. Rest assured, we will shoulder any expenses arising from any errors made on our part within this period. However, if a PCN is disregarded, we cannot accept liability for any fines or bailiff costs incurred after the 14-day period from the date of the initial PCN letter.
Our charges explained
We charge a total of £16, which includes the Clean Air Zone (CAZ) payment submitted on your behalf through the official system.
Delivery Policy
At Clean Air Zone, we are committed to providing exceptional service to our valued customers. We understand the importance of timely order processing, especially when it comes to this type of service. With this in mind, we have established a Same-Day processing time to ensure your order is completed on the very same day it is placed.